Frequently Asked Questions

What is the cloud?

The “Cloud” refers to software services that are stored over the internet rather than on your  local hard drive.  Working in the cloud allows you to use the cloud provider’s hardware (CPU, RAM, GPU, etc) to store and access your data over the internet.  Using the cloud is beneficial because it allows individual users and companies to access powerful computing resources without needing to upgrade their physical computer or manage their own servers. Cloud computing allows users to quickly connect to their virtual machine (a virtual machine is a computer file, that behaves like an actual computer. It runs in a window and allows the user to connect virtually while still functioning as a physical computer) through any of their devices, and with cloud storage databases located all over the world, access is available anywhere there is internet connection.

Why use your service when I am already using AWS directly?

Using AWS (Amazon Web Services) directly can be complicated and time consuming. Users that are new to using a workstation in the cloud can be overwhelmed by the steep learning curve and prerequisite knowledge required to successfully use AWS.

The Eclipse Tech platform has been designed to streamline creating, using, and managing virtual workstations in the cloud. We provide a much better user experience and take the complexity out of your way so you can focus on using your workstation for real work.

Is the cloud secure?

The data that you save with cloud service providers is likely safer than those stored on your own hard drive.  Larger companies using cloud service providers usually have a more robust security system in place which allows them to better protect your files. In addition, files stored on cloud servers are encrypted, and most cloud providers practice redundancy.

Is the cloud powerful?

The cloud can be very “powerful” if you need it to be. Cloud computing resources are real, physical machines and are built on the same technology that exists in industry today. Thus virtual machine “power” can be as good as the latest tech available in industry. Many options exist for different amounts of computing “power” though. For example, if you only need to run a seldomly accessed basic web server you might opt for a virtual machine with very modest specs. This might not be a very “powerful” virtual machine but it is the right size for your needs. By contrast, you may need the very latest technology in graphics processing and select a powerful GPU accelerated virtual machine that can render 3D animation, or process 8k raw video footage. The flexibility to choose the right amount of computing power is in itself “powerful” as well. Since you do not own the physical hardware, you are able to easily change your current virtual machine to something more (or less) powerful as you see fit. Also, as newer technology becomes available you can easily upgrade.

What is the general cost of cloud computing?

When calculating cost, Eclipse Tech uses a pay as you go model. Because there are so many different options available, the pay as you go model allows for more flexibility and also offers the customer the ability to create a plan with options that are tailored to the user’s individual needs. Here are the costs that Eclipse Tech tracks per user per month:

  • The per-hour cost of running virtual workstations.
  • The total amount of storage for all workstations.
  • The total amount of outbound data transfer.

Is my data backed up?

Eclipse Tech is built on a robust industry cloud provider that has a proven record of reliability. This allows for worry free usage of data in your virtual workstation. However, a proven record of reliability does not prevent user-caused accidents to happen. Thus, Eclipse Tech strongly recommends regularly backing up critical data using industry best practices. Many cost effective options exist online for data backup.

What is the billing cycle?

Charges are calculated daily, but billing is done  on a monthly basis. You will be billed the 3rd day of the following Month that you incur charges. You will also receive a billing statement via email.

How do I view my charges?

After you have logged into your Eclipse Tech portal account (https://portal.eclipsetech.co), click on your user name in the top right hand corner of the screen. Then click on “My Profile,” and scroll down to the “Statements” link.  In the Statements link you will find all of the charges that you have incurred to date. You will find information on the specific virtual workstation instance types you have used, and how long you have used each type. You will also find details on storage as well as data transfers.

How do I make payments?

Automatic payment processing happens monthly on the 3rd day of the month. All you need to do is make sure your payment information is configured and up to date. You can set or change your payment information by logging into your Eclipse Tech portal account (https://portal.eclipsetech.co) and by clicking on your user name in the top right hand corner of the screen. Then click on “My Profile,” and scroll down to the “Saved Credit Cards” section to view payment information and details.

May I install my own software?

Yes! You have full Administrator access to your Windows virtual workstation. This means you are free to install any software you need to accomplish your work.

How do I license the software?

The current licensing capability is “Bring Your Own License (BYOL)”. You are responsible for the licensing and updating of your own software.

How do I transfer data to or from my virtual workstation?

Eclipse Tech is constantly working on improving the user experience especially when it comes to moving data between your local machine and virtual workstation. Currently there are three options:

1 – Connecting Directly To Your Virtual Workstation:
Directly connecting to your virtual workstation using the SSH protocol is the most efficient and versatile way to transfer your data. This will allow you to copy multiple files, or folders of files, at the same time. This method uses SSH, which is both secure and encrypted. This method also requires the use of a third party “SFTP” or “SCP” client application. Click here for detailed instructions on using this method: https://www.eclipsetech.co/support/direct-connection/

2 – Transferring Data Via The DCV Web Interface:
Transferring data via the DCV interface is also encrypted with TLS (HTTPS).  However, it can only transfer individual files, and the data transfer rate is not as efficient (i.e. slower) than option number 1. This type of transfer is ideal for transferring small files quickly to or from your virtual workstation.

3 – Transferring Data Via Third Party Service:
Transferring data via third party services such as Box (https://box.com), Dropbox (https://dropbox.com), or Google Drive (https://www.google.com/drive) is another very popular choice. Data is uploaded from your local machine into your third party storage provider. Then, in your virtual workstation you can connect to your third party storage provider and download the data to your virtual workstation. To retrieve data from the virtual workstation, the reverse process is used. From the virtual workstation you will upload your data to your storage provider and then download it to your local machine. This type of transfer is ideal for when a third party service is already used to store your existing data.
Note: Transfer data speeds from cloud storage providers to your virtual workstation are generally extremely fast.